![]() If you do not hear the beep or the LED light does not turn yellow after several seconds, unplug the door control module, wait 30 seconds, then restore power. Press and hold the Wi-Fi button for several seconds until you hear a beep, and the LED light should turn yellow. What do I do if I don’t hear a beep and the LED light isn’t turning yellow?ĭouble check that you are pressing the top button, labelled Wi-Fi. The diagram on the right also shows the precise location of the button by highlighting in it blue. The Wi-Fi button is located on the upper right side of the door control module, and should be labled WI-FI. Wi-Fi extenders are available at electronics stores such as Best Buy®. If that does not work, you can also purchase a Wi-Fi extender. Move your Wi-Fi router closer to the garage. Make sure that the Wi-Fi router is out in the open, not behind a flat screen TV or in a cabinet. There are a few things you can do to improve the signal strength. What do I do if my home Wi-Fi does not have a strong signal in the garage? Check that you have two bars of Wi-Fi signal strength.The Wi-Fi signal strength indicator is different than the cell signal indicator. Look at the Wi-Fi icon on the top of the screen on your smart phone.With your phone in your hand, stand near your door control module.Connect your smart phone to your home Wi-Fi network.The easiest way to find out if you have adequate signal strength is To function effectively, your door control module needs at least two bars or (-65dbm) of Wi-Fi signal to communicate with the app and the cloud. Wi-Fi Setup FAQs How do I know if my home Wi-Fi has a strong signal in the garage? ![]() ![]() The app can control up to 20 door control modules and each door control module can control up to three garage doors. How many doors can I control through the app? Similarly, if you moved into a new home and want to assume ownership of the device, customer care can help. If you no longer have access to the old account, contact customer care and they can help you transfer ownership. If you have already setup this device using another account, you can’t add it to a new account until it is deleted from the old account. The serial number is already owned by another user. ![]() If you scanned the QR code on the back of the retrofit kit and are getting an error that the serial number is invalid, contact customer care. If you are installing a retrofit kit, you have to scan the serial number on the back of the retrofit kit, not the serial number on the garage door opener or other device. The serial number must match an item on a list of valid serial numbers. There are two reasons you might receive an error when attempting to register your device. I’m receiving an error when I try to register my device. When manually entering the serial number, the letters are all capitalized. If the QR is damaged, you can also enter the serial number manually. If you have not already, you will have to remove mounting bracket to scan the QR code on the sticker.īe sure that you are putting the QR image in the camera field of view on the camera in your smart device. The serial number is located on the back of the door control module, on a white rectangular sticker. Frequently Asked Questions Retrofit Kit FAQs Scanning Serial Number – Device Setup FAQs Where can I find the QR code for the serial number on my device? ![]()
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